Answers To Your Questions
ONLINE ORDERING - CAN I PLACE MY ORDER BY PHONE?
Of course! We’re always ready to assist and inspire your next Mustard Seed Jewelry order. We are available 9-6 M- S Central Time 844.330.5668
We accept the following methods of payment: Visa®, MasterCard®, Debit Cards, Discover®,American Express®, Mustard Seed Jewelry Gift Cards and PayPal.
ORDER CONFIRMATION QUESTIONS
After placing an order, you will receive two e-mails from us, one when we receive your order and one when your order has shipped. I did not receive my confirmation email. Did my order go through? If you think that you placed an order correctly and didn’t receive a confirmation email then perhaps the email you entered was mistyped. Email us at [email protected] to confirm your order.
We strive begin immediately to process your order as fast as we possibly can, we are unable to cancel you order once it has been placed and confirmed. If we have not started production on your special piece we can suspend your order. however we sill issue store credit only. Please review our return policy for the proper return procedure.
DO YOU USE ECO - FRIENDLY PACKAGING ?
Of course, we strive to conduct and run our business on a truly sustainable foundation. All of your gift ready packaging uses as many recycled packaging items as we can readily find and comes ready to go to that very special person. For our shipping boxes please don’t judge us if the box looks like it went around the world a couple of times. We reuse everything truly. We get crafty and reuse when it comes to protecting your new jewelry goodie.
HOW MUCH IS SHIPPING ?
We have a shipping calculator on our site to help you better calculate the shipping of your order. additional charges apply for international orders. Aside from Canada, international orders are shipped via UPS- please send us an e-mail to [email protected] for a quote for international shipping. Please note that express shipping or overnight does not mean that your piece will be completed sooner 5 to 7 business days for production still applies to your order. If your item is in stock we will of course ship within 3 business days from the time of order placement.
WHEN WILL I RECEIVE MY ORDER ?
Your special piece is a true one-of-a-kind hand-crafted piece. Orders typically arrive 10 to 14 days from the time the product is ordered ( most of the time sooner ) until it arrives on your doorstep. Your order is hand-crafted and allows 5 to 7 business days for production of your wonderful piece. Your shipping time will depend upon the method of shipment you choose during the ordering process.
WHAT IS YOUR RETURN POLICY ?
At Mustard Seed Jewelry™ we want you to be satisfied with your order. We accept returns on items that are unused and unworn. We require this to guarantee the purity and authenticity of the accessories we carry. It is required that you contact us within 48 hours of receiving your order via e-mail or by phone at [email protected] You will have up to 15 business days to return the order by mail. Once the product has been returned we will inspect the goods and determine if they are in saleable condition. Upon the reciept of goods, Seeds for Goodness reserves the right to deny any refund, or make deductions in refund amount if the merchandise does not meet return policy requirements.We issue a store credit for any returned merchandise. Please note that the return process may take up to 30 days.